08 · Reputation & Customer Experience

Turn customer feedback into accountable operational improvement.

Bring permitted reviews, comments and messages together across brands and locations, then connect customer signals to corrective action.

CUSTOMER SIGNALSLIVE CONCEPT
PRIMARY SIGNAL4.3

average rating across locations

1-star reviewUrgent
Slow delivery+38%
Reply approvals6 waiting
INPUTCHECKACTION

Connected reputation inbox

Unify Google, Meta and other supported sources in one location-aware view.

Reply management

Draft, approve and respond with clear ownership and brand-specific tone.

AI reply assistant

Prepare thoughtful responses while keeping final approval with the team.

Sentiment & complaint intelligence

Classify feedback around food, service, cleanliness and other operational themes.

Reputation alerts

Surface one-star reviews, rating drops and unusual negative spikes quickly.

Reputation-to-task

Convert a complaint into an assigned corrective action with evidence and follow-up.

Location ranking

Compare reputation patterns across outlets without hiding the reasons behind the score.

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